Sunday, April 23, 2006

Citibank - the Citi that always sleeps

Recently, I had yet another experience of the poor customer service that has become the accepted standard of customer service in India. This time, it was with Citibank - I have posted the entire e-mail trail for the world to read.

http://www.whoisdeep.com/2005/06/05/icici-bank-customer-support/ > scroll to entry number 55

And - http://www.mouthshut.com/review/Citibank-97821-1.html
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Post Script - to be fair to Citibank, I must also post something that Citibank did as a "corrective action". I asked them for interest charges for the delay on their part in opening the account. I was not expecting any response - I was only pushing the limits and trying to pose uncomfortable questions. But guess what - they paid me what I asked for - 490.15 INR!

Friday, April 14, 2006

It happens only in Bengaluru!

People in South India are crazy about their film personalities. So much so that they have built temples and installed idols of their superstars! One reason for this could be that there are many films in which the actors play mythological characters like kings and gods and this is the image that stays with the people.

Here are some real life incidents how far fans can stretch their devotion (and their imagination) -

1. When a multi-starrer Telegu movie was released, fans of a particular hero realized that their hero did not have any songs in the movie. So its raasta-rokos and burning effigy's of the director and producer of the film and not allowing any theatre to play the film. Our Hero in question then sent a message to his fans that he was completely satisfied with his role in the film and did not see how a song would suit him. So you would think the hardcore fans would listen? Tough luck - they wanted their song. The production crew finally relented and shot a song and re-released the movie within 10 days.

2. Here's one theory about why the death of Dr. Rajkumar, the veteran Kannada hero, caused widespread violence. Dr. Rajkumar died of cardiac arrest. The theory goes that when this was announced to the world, people did not really understand what "cardiac arrest" meant (heart-attack is more commonly understood). So they interpreted the message as something to do with the "arrest" of their hero, which, of course, is worse than blasphemy. Hence the riots!

3. When Dr. Rajkumar died, people stuck his posters on the windshields of their cars and on their houses. Even the Security Cabin of my office had his posters. When I inquired about this, I got to know that none of the Security Guards were big fans of Dr. Rajkumar. The posters were only intended to deter miscreants ... errr ... fans of Dr. Rajkumar from throwing stones on the glass Cabin!

4. The TV cable operators throughout Karnataka blacked out all entertainment channels. You could see only news channels or channels which were broadcasting Dr. Rajkumar's films.

5. The office caterers arranged for free dinner on the day Dr. Rajkumar died. It was in the honor of Dr. Rajkumar. Hmmm ... I was touched by the gesture. Except that I could not understand why the sweet Jalebi was part of the menu.

Life as usual...

Rajkumar died. Errr ... I must be careful while addressing Him**! (The capital 'H' of 'Him' is not an oversight). THE Dr. Rajkumar died. THE 78-year-old SUPERHERO of Kannada Cinema died. THE icon died. THE cult figure died. THE demi-god died.

He died a peaceful death at his home. But the scenes that followed were anything but peaceful. As soon as the news broke out, thousands of people thronged at his residence. The police had to resort to lathi charge to control the crowd. This despite repeated requests by the bereaved sons of the superstar to maintain peace and order. In other parts of the town, mobs burned tires, private vehicles, buses. They pelted stones at glass panes and forcibly shut down shops.

The government declared the next day as a 'bandh' in His 'honor' (only in this case, 'honor' would rather be spelt as 'politics' because if the government would not have declared a bandh, the opposition party would have done so to derive political mileage). This news of an unexpected holiday would have thrilled me as a school kid. But now, I think about the laborers who earn 50 rupees a day and lead a hand to mouth existence. Will they have to go hungry for a day because the Kannada superhero died? I think about the economy and the huge loss it will be forced to suffer. There are around 300,000 IT workers in Bangalore. Enforcing a bandh would mean at least 2.4 million lost man-hours. Will the government or the rioters make up for this lost time? The ATMs had their shutters down too. What if Venky's family had an emergency in Chennai and he did not have enough cash in his wallet for plane tickets? The Garuda-Mall food-court shops pay a monthly rent of Rs. 200,000. These shops need to make a turnover of at least Rs. 20,000 per day just to break even. Who will compensate for this lost income and the accompanying heartburn?

During his lifetime, Dr. Rajkumar was a strict disciplinarian, one who knew the importance of an honest days work. Would he have endorsed any such action? The answer is a resounding NO! So would a true Dr. Rajkumar fan resort to violence or to forceful bandhs? Where's the connection between grieving for a departed noble soul and rioting?

Most of this disorder is the handiwork of hooligans who use such incidents to settle personal scores. Here are some true-life examples -
1. There was a Tamilian in Bangalore who did not contribute funds for roadside maha-poojas because he did not believe in the public display of religion. Well, some 6 years back, the famous smuggler Verappan (who happens to be a Tamilian) kidnapped Dr. Rajkumar. The organizers of the maha-pooja used this as an excuse to settle their personal vendetta and broke all glass panes of this Tamilian's house in Bangalore.
2. A muslim chacha was riding on his brand new scooter. Unfortunately, he choose a road where mobs were rioting. The mob asked him to get off his scooter and thrashed the scooter in front of his eyes. The police were mute spectators to this - in fact, they asked the muslim chacha to quietly leave the scene rather than take any action!
There are many other stories of such targeted violence.

As a symbol of my protest against this irrational behavior, I went to work today in spite of the bandh. I took the timeout to write this blog. I talked about this to all who would care to listen. And I have pledged that today will be life as usual...

(**Addressing the respected Dr. Rajkumar as Him (with a capital 'H') is not meant to be demeaning. It is used here as a symbol of sarcasm for his so called 'supporters' who have used his demise as an excuse to showcase their personal power.)